My original post and review is below.
However, short story is, I was in a substation amount of pain, I was eating some Hard Candy when somehow, my tooth nearly split in half, and fell out. I was in shock, and a massive amount of pain. I was also frustrated on how the clinic claims to be 24/7, but everything just went to a voicemail system after hours and I didn’t get a call back. — I called several (3 or 4) 24/7 clinic’s in Edmonton, and no one got back to me... Never fun to lay in bed in tears with an ice pack...
However, after leaving this review, I was called twice at 630AM the next morning, and they reached out via e-mail as well. They had a VERY busy Friday, but they fit me in VERY quickly, and did apologize for the technical issues on their website, and phone number. They also assured me that it would be resolved ASAP and should not occur again, they also assured me that they are ‘24/7’ and my case was an exception.
I called at least 3-4 other places, that claimed to be 24/7 and this was the ONLY clinic to return my calls, or e-mails. — So a huge thanks for that.
So an Administrative failure isn’t enough to give someone 1 star.. So... I booked myself in.
Once I was in the chair, I was really surprised. — I have never had a dentist that was so quick, yet detailed, and explained everything. — It was very refreshing to work with someone that actually has skill in their trade. — On the way out, I had them transfer my entire file here, and I look forward to doing business with them in the future. There is no question that Dr. Sekhon is the key to this clinic, him and his support staff are amazing. Thanks for making this right everyone.
Also, they gave me a quote over the phone, I know its really hard to do that, especially with an emergency, but their quote was completely accurate to the penny. - I cannot stress enough how they took this horrible start, and turned it into a major positive. Thanks everyone at Gallery Dental for taking care of me. — Tooth pain has to be, by far some of the worst pain ever.... So, thanks so much for taking care of me quickly. Great job, I’d highly recommend this clinic to anyone.
I was out the door and off to my insanely busy day in less than an hour. - I was stunned. 5 Stars. Thank you so much.
“Original Post: - 1 Star review:
Clinic claims to be 24/7 for emergencies. It’s mentioned on their webpage in several places.
I called the line on their website and left a message at 12:35am June 8 2018 for a very painful and broken tooth.
I also submitted on their web form as well.
No call back until 9AM the next morning. On the call they told me to hold the line as they were very busy, this was upsetting because they called me!
I sat on hold for 9 minutes like a goof. I eventually just gave up.
There are a lot of positive reviews here, I was surprised at how badly I was treated.
I will update this review if anyone reaches out.”
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